Terms & Conditions Jili Slots Malaysia – Complete User Guide

1Acceptance of Terms

Welcome to Jili Slots, an online casino platform built exclusively for Malaysian players. This Terms & Conditions document ("Agreement") governs the relationship between you ("User" or "Member") and Jili Slots ("Platform", "we", "us"). By registering an account, making a deposit, or using any part of the Jili Slots platform, you acknowledge that you have read, understood, and agreed to be bound by all terms set out in this document.

This agreement forms a legally binding contract between you and Jili Slots. If you do not agree with any part of this document, please do not use our platform. Continued use of the platform following any amendments to these terms constitutes your acceptance of the revised terms.

Jili Slots reserves the right to amend, update, or replace any part of these Terms & Conditions at any time with reasonable notice. Changes will be posted on this page with an updated "Last Updated" date. You are responsible for reviewing the Terms & Conditions periodically.

2Eligibility & Account Registration

To register and use the Jili Slots platform, you must meet all of the following eligibility criteria without exception:

• Must be 18 years of age or older at the time of registration
• Malaysian citizens or permanent residents who are eligible to use online entertainment services
• Have full legal capacity to enter into a binding agreement
• Has never had an account terminated by Jili Slots for fraud or breach of terms previously
• Not to use the platform on behalf of any third party without prior written consent from Jili Slots

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name as it appears on your identity document, an active Malaysian phone number, and a valid email address. Jili Slots reserves the right to request identity verification documents such as a copy of your MyKad at any stage for KYC purposes.

You are solely responsible for keeping your Jili Slots account password confidential. Any activity that occurs under your login credentials is your responsibility, whether or not you authorized it. Please notify Jili Slots' support team immediately if you suspect your account has been accessed without your permission.

3Deposits & Withdrawals

Jili Slots supports a wide range of payment methods commonly used in Malaysia. All transactions are processed in Malaysian Ringgit (MYR) only. The following payment methods are accepted:

All withdrawals will be processed to the same method used for your most recent deposit, subject to availability. The name on the bank account or eWallet must match the registered Jili Slots account name. Withdrawals to third-party accounts will not be processed under any circumstances.

Jili Slots does not charge any transaction fees for deposits or withdrawals on our end. However, third-party payment providers such as banks or eWallets may impose their own charges, which are beyond the control of Jili Slots.

4Bonuses & Promotions

Jili Slots offers a variety of bonuses and promotions from time to time for both new and existing members. All bonuses are subject to the specific terms and conditions stated in each offer. The following general terms apply to all bonus types at Jili Slots unless otherwise stated in writing:

• Each bonus carries a minimum wagering requirement that must be fulfilled before any withdrawal from the bonus balance is permitted
• The welcome bonus may only be claimed once per new user — the one account per user requirement applies in full
• Wagering on different games may contribute at different rates toward the wagering requirement — check the details of each bonus for specifics
• Unused bonuses that expire within their validity period will be automatically forfeited without compensation.
• Jili Slots reserves the right to void any bonus if there is evidence of misuse, fraud, or any attempt to exploit the bonus system.
• Bonus funds cannot be transferred to another account and hold no cash value until the wagering requirements have been met

Jili Slots seasonal and special event promotions — including bonuses for Hari Raya Aidilfitri, Chinese New Year, Malaysia Day, and major sporting events such as the FA Cup Malaysia and Malaysia Super League — each carry their own individual terms stated separately. Be sure to check the conditions of each promotion before participating.

5Game Rules

All games available on the Jili Slots platform — including slots, Live Casino, blackjack, roulette, Table Games, football, and lottery — have their own individual rules accessible within the respective game interface. The following general terms apply to all gaming activity on Jili Slots:

• All RNG games at Jili Slots use a Random Number Generator that has been independently audited to ensure fairness and the unpredictability of every outcome.
• The RTP value for each game is based on long-term statistical data and does not guarantee any specific outcome for an individual session.
• Game results displayed on your screen are final. Any technical issues such as connection interruptions during a round will be resolved based on Jili Slots' server records.
• The use of automated software, bots, or any tool that assists in making betting decisions automatically is strictly prohibited.
• Collusion between players at the same table to gain an unfair advantage over other players or the casino is a serious violation.
• Jili Slots reserves the right to void any winnings obtained as a result of unintentional technical bugs or software errors

For Live Casino games, all sessions are recorded and stored. These recordings may be used to resolve any disputes regarding game outcomes. Jili Slots' server records serve as the final authority in any dispute involving game results.

6Account Closure & Suspension

Jili Slots members may close their account at any time by contacting our customer support team via live chat or email. Before the closure is processed, any eligible cash balance will be returned to you through your registered payment method, subject to the required identity verification.

Jili Slots also reserves the right to suspend or close any account, with or without prior notice, for the following reasons:

• Violation of any terms set out in this Terms & Conditions document
• Confirmation that the account holder is under 18 years of age
• Providing false or misleading information during registration or KYC verification
• Fraud, money laundering, or any other illegal activity conducted through an account
• Multiple accounts held by the same individual
• Exploiting technical bugs to gain an unfair advantage
• Abusive, threatening, or offensive behavior toward staff or other players

In the event of account closure due to a breach of terms, Jili Slots reserves the right to forfeit the balance of the account in question. The decision of Jili Slots in such matters is final and may not be challenged through ordinary legal proceedings, subject to the discretion of the platform's management.

7Responsible Gaming

Jili Slots takes our social responsibility seriously. We believe that casino gaming should be an enjoyable, controlled form of entertainment — not a source of financial stress or personal hardship. To that end, we provide a range of tools and resources to help our members play responsibly.

Self-exclusion tools available to all Jili Slots members include:

• Daily, weekly, and monthly deposit limits that members can set themselves within their account
• Configurable loss limits to prevent losses from exceeding a set threshold
• Temporary account suspension (24 hours to 30 days) that can be activated upon member request
• Permanent account closure upon request for members who wish to stop playing entirely
• Session time reminders to help members manage their playing time

Jili Slots maintains a strict policy against marketing to individuals who may be experiencing gambling-related issues. We will not send promotional materials to members who have activated self-exclusion tools or who have opted out of receiving such communications. For more information, please visit our Responsible Gaming us.

8Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of Jili Slots' services, our team is ready to assist you through the following channels:

• In-app live chat — response within 5 minutes, available 24 hours a day
• Email: support@jilislots.run — replied within 24 working hours
• Service languages: Bahasa Malaysia and English

For formal complaints regarding game outcomes or transactions, please submit a written complaint via email including your account number, relevant transaction details, and a clear description of the issue. Jili Slots is committed to investigating and responding to all complaints within 5 working days.

This Terms & Conditions document is governed and interpreted in accordance with applicable laws and regulations. Any dispute that cannot be resolved through the internal complaints process will be settled through channels designated by Jili Slots management. The effective date of this document is as indicated by the "Last Updated" date at the top of this page.